Tuscan Booking & cancellation policy
Bookings open in January 2027. Until then you can send us your dates and we will reply with availability, with no payment and no commitment.
We keep it simple: a 30% deposit to hold your date, paid online, and the balance on the day. No card is stored and nothing else is ever charged.
How to book
- Send us your date and group size from any tour page. No payment at this stage. We confirm availability and price personally, usually within 24 hours.
- Confirm with the booking form and accept this policy.
- Pay the 30% deposit online through the secure SumUp payment link we send you by email or WhatsApp. You can pay from anywhere in the world with Visa, Mastercard, American Express, Apple Pay or Google Pay, with your bank's verification (3D Secure). Your date is confirmed as soon as the deposit arrives.
- Pay the balance on the day of the tour, by card or contactless (every van carries a card reader) or in cash.
If you need to cancel
If you cancelWhat happens
More than 48 hours beforeFull refund of your deposit
Within 48 hours, or no-showThe 30% deposit is kept; nothing else is owed
- Cancellation times refer to the tour's scheduled start time, Italian time.
- Please cancel by email to info@tuscandetour.com or on WhatsApp at +39 353 454 7716.
- Refunds go back to the card you paid with, usually within 5–10 working days depending on your bank.
- Want to change the date instead of cancelling? Ask us more than 48 hours before and we move your deposit to a new date, subject to availability.
If we have to cancel
If we cancel for reasons on our side, or for weather or safety, you choose between a new date and a full refund of everything you have paid.
Your payment
Payments are processed by SumUp, a licensed European payment provider. Your card details go directly to SumUp and are never seen or stored by us. You receive a receipt by email for the deposit and for the balance.